PickUp Patrol
To keep all students safe and ensure accurate scheduling, please use PickUp Patrol as the single source for all changes to your student's daily plans. Please enter any updates—including late arrivals, absences, mid-day changes, and appointments—directly into the system. If you need guidance, refer to the tutorials below from PickUp Patrol. Using this system ensures that the school office, teachers, bus drivers, and KAST are all promptly notified of any changes. Below are details on how to access and use PickUp Patrol.
PickUp Patrol How-To
Register FAQ
Registration FAQ
What is PickUp Patrol?
PickUp Patrol is an online platform that manages dismissal time more efficiently and safely. Parents conveniently submit plan changes for their children using the free app. The office efficiently tracks absences, early dismissals, and end-of-day plans. The system also helps speed up dismissal time and adds a layer of security for your children. If you would like to learn more, go to www.pickuppatrol.net.
Is PickUp Patrol free for parents?
Yes! You can access it on a smartphone, tablet, or computer.
How do I register?
You will receive a registration email with instructions to sign up. If your school/camp sent them out and you did not receive one, check your spam folder. If it's not there, contact your school/camp to confirm that they have your correct email address.
My registration link has expired. What do I do?
Registration links are active for 48 hours and can only be used once. If your link has expired, please contact the office or support@pickuppatrol.net.
I tried to reset my password, but didn’t get the reset email:
If you still haven’t received the reset email after 5 minutes, check your spam folder and mark the email as Not Spam to be able to reset your password.
Login error message: Couldn't find your PickUp Patrol Account…
If you have already registered, but are now unable to log in, contact the office to verify the email address they have on file for you. Schools/camps update this information periodically, and the email address you previously used with PickUp Patrol may not be the one they currently have on file.
One of my children is not listed, how can I add them?
Your school manages all student information. Contact them to confirm the email address on file for each of your children.
How do I change my email address in PickUp Patrol?
Contact the office and ask them to update their records. Once updated, they will send you a new registration email so that you can reset your password.
How do I change the parent portal to a different language?
If your device is set to a different language, follow these steps to have PickUp Patrol automatically translate to it:
Computer
- Open Google Chrome, and go to app.pickuppatrol.net/
parents - Right click and select Translate to (LANGUAGE). Your page should then automatically translate to your device’s set language.
- If the page doesn’t automatically translate, click the 3 dots on the search bar pop-up and select the appropriate language.
Phone
- Open Google Chrome, and go to app.pickuppatrol.net/
parents - Click the icon in the top left corner of the search bar
- Tap Translate to (LANGUAGE). Your device will automatically translate into your device’s set language.
- Then, follow these steps to add PickUp Patrol to your device’s homescreen: Add PickUp Patrol to your Home Screen
Get the App
Add PickUp Patrol to Your Phone
PickUp Patrol is not downloaded from an app store. Instead, add it to your phone’s home screen following these instructions:
Confirm Default Plan
Default Plan & Plan Change FAQ
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What’s the difference between a Default Plan and a Plan Change?
Default Plan: Your child’s regular way of getting home from school/camp each day. Example: Kate rides Bus #2 on MWF and is a Pickup on TTH
Steps to set your child’s default plan:
- Tap the “Default” tab and select your child.
- Select “Monday”.
- Tap the Plan dropdown to select a dismissal option
- Choose the appropriate dismissal option.
- Select the days of the week your child should follow this plan & Save. Repeat for other dismissal days of the week/dismissal options, if needed.
- This is how your child will be dismissed on a regular day.
Repeat steps for any additional children.
CAUTION – So that your child can be properly dismissed today, do not make Default Plan changes between the plan change submit-by time and the end of the school day.
Plan Change: When your child's dismissal plan deviates from the Default Plan. Example: Kate is leaving early to go to the dentist on Monday or Kate is riding home with a friend on Tuesday
Steps to enter a plan change:
- Tap the “Change” tab & select a date.
- Select the plan type.
- If it is a late arrival, select the Late Arrival option
- If it is a leave & return, select the Leave & Return option
- If it is an absence or dismissal plan, select the Dismissal Plan option.
- Click the Plan dropdown and select a dismissal plan.
- Enter additional information & dates if needed (e.g., names of people picking up).
- Tap “Submit” to submit the plan.
- On the day of the change, the teacher will inform your child of the plan change.
How do I enter that my child will be absent?
If your school uses PickUp Patrol to enter absences, follow these steps to enter the change:
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On the Change page > Select the date > Click the Dismissal Plan option > Select the Absent plan option from the drop-down> Submit.
How do I enter that my child will be arriving late?
If your school uses PickUp Patrol to enter late arrivals, follow these steps to enter the change:
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On the Change page > Select the date > Select the Late Arrival option > Enter the time & any additional information > Submit.
How do I enter that my child will be leaving midday & then returning to school?
If your school uses PickUp Patrol to enter leave & returns, follow these steps to enter the change:
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On the Change page > Select the date > Select the Leave & Return option > Enter the time & any additional information > Submit.
How do I enter that my child will be dismissed early?
If your school uses PickUp Patrol to enter early dismissals, follow these steps to enter the change:
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On the Change page > Select the date > Select the Dismissal Plan option > Select the Early Dismissal plan option from the drop-down> Enter the time & any additional information > Submit.
My child’s default plan alternates each week. How do I enter this?
To set up your child’s alternating plans, you will select one parent's plans to be entered as the default plan and the other parent's plans to be entered as plan changes.
In PickUp Patrol, go to the Settings tab and turn off your email notifications. This is to prevent you from getting an email for each change.
On the Default Plan tab, set up parent 1's plans:
- Select your child’s name
- Choose one of the parents’ plans to be the default plan & enter it
- EX: Mom’s week, your child rides Bus 8 MTWHF, or Mom's week, they are a pickup MWF and go to aftercare on TH.
- If Parent 1 has a plan change later, they can still enter a daily plan change as needed.
- On the Change tab - set up parent 2's plans
- Click the arrow next to the Dismissal Plan
- Select your child’s plan for the alternate week (Ex: Dad’s week is PickUp)
- Then select ALL the calendar dates that your child will follow this alternate plan, advancing the months as needed.
- Click Submit
- If your child has more than one dismissal option on parent 2's week, follow step 3 again for each dismissal option (EX: Walker M,T,W & PickUp Th, F).
Once done, go back to the Settings tab and turn back on your confirmation email.
We have a carpool where several families share the driving. How do we set this up?
Follow the instructions in this guide: Carpool Setup Instructions
Need help with something else?
Contact support@pickuppatrol.